Which form of nonverbal communication is appropriate to use when greeting a customer?

• A. Sighing
• B. Staring
• C. Pointing
• D. Smiling

Answer: (D)

Nonverbal greetings set the tone for the interaction. A warm smile signals friendliness, openness, and a genuine willingness to help, which helps the customer feel comfortable and invited to talk with you. That positive first impression lays the groundwork for a smooth and productive conversation, building trust from the very start. Sighing can suggest frustration or fatigue, which may put the customer on edge. Staring can feel intimidating or judgmental, making the customer uncomfortable. Pointing can come across as rude or controlling rather than welcoming. So, smiling is the best choice when greeting a customer because it conveys warmth and approachability right away.