Which of the following is NOT typically considered a small kindness to customers?

• A. Letting the customer make a local call to verify appropriateness or preference
• B. Consolidating many small packages into one large shopping bag
• C. Bringing merchandise to an older or disabled customer while he sits down
• D. Telling a customer about a lounge where she may tend to her baby's needs

Answer: (B)

Small kindnesses in customer service are actions that directly enhance the customer’s comfort, autonomy, or ease. Allowing a customer to call locally to verify preferences shows respect for their choices. Bringing merchandise to an older or disabled customer while they sit demonstrates accessibility and consideration for their physical needs. Mentioning a lounge where a customer can tend to a baby acknowledges caregiving responsibilities and helps maintain dignity and convenience.

Consolidating many small packages into one large shopping bag, while potentially efficient for the store, isn’t primarily about the customer’s comfort or preferences. It can create inconvenience—adding weight, making items harder to manage, or reducing the ability to handle items as the customer wishes. It’s more about packaging efficiency than a direct, customer-centered kindness.